Terms of Service

Last Updated: August 10, 2026

These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and services.

By visiting our website, placing an order, or purchasing products from us, you agree to be bound by these Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies displayed on our website.

Throughout these Terms, “we”, “us”, and “our” refer to Favn København. “You” and “your” refer to any visitor, customer, or user of our website.

1. Business Information

This online store is operated by:

Business Name: Favn København
CVR Number: 36234369
Business Type: Enkeltmandsvirksomhed (Sole Proprietorship)

Registered Address:
Bygmestervej 51, 4. tv
2400 København NV
Denmark

Responsible Person:
Louiza Kaadach

Customer Service Email:
a01025836088@gmail.com

2. Use of Our Website

You may use our website only for lawful purposes.

You agree not to:

• Use the website for fraudulent or unlawful activity

• Provide false, inaccurate, or misleading information

• Interfere with the security or operation of the website

• Attempt to access systems or data without authorization

• Upload viruses, malware, or harmful code

• Copy, reproduce, or commercially exploit website content without authorization

We reserve the right to restrict access, cancel orders, or refuse service where reasonably necessary to prevent fraud, abuse, unlawful activity, or violation of these Terms.

3. Products

We sell bicycle GPS navigation products, cycling accessories, and related consumer electronics through our online store.

We make reasonable efforts to display product information accurately, including:

• Product descriptions

• Product images

• Specifications

• Features

• Compatibility information

• Pricing

• Availability

However, minor differences may occur due to:

• Product batch updates

• Packaging updates

• Supplier changes

• Software or firmware updates

• Screen display differences

• Technical or typographical errors

Such minor differences do not affect your mandatory consumer rights.

4. Bicycle GPS Navigation Product Notice

Bicycle GPS navigation products are electronic devices designed to support cycling navigation, route viewing, positioning, riding data display, and related outdoor use.

Product performance may vary depending on:

• GPS signal strength

• Weather conditions

• Local terrain

• Device placement

• Battery level

• Software or map updates

• Smartphone or app compatibility

• Local network or satellite signal availability

• Correct installation and operation

Customers should read and follow all product instructions, safety warnings, mounting guidance, charging instructions, and maintenance information before use.

GPS navigation information is provided for assistance only. Customers remain responsible for riding safely, following traffic laws, checking road conditions, and using personal judgment during cycling activities.

5. Product Safety and Customer Responsibility

You are responsible for using products safely and according to the instructions provided.

For bicycle GPS navigation products, customers should:

• Use the product only for its intended purpose

• Install the device and mount securely before riding

• Check that the device does not interfere with bicycle controls

• Use the correct charging cable and power source

• Avoid using the product in a way that distracts from safe cycling

• Keep the product away from excessive water exposure unless the product is specifically rated for such use

• Stop using the product if it appears damaged, overheated, defective, or unsafe

• Follow all local road, cycling, and safety rules

Improper installation, misuse, unauthorized repair, modification, or failure to follow product instructions may affect return eligibility and warranty-related remedies where permitted by applicable law.

Nothing in this section limits your statutory rights regarding defective or non-conforming products.

6. Orders

When you place an order, you agree that all information provided is accurate and complete.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including if:

• Product availability changes

• Payment cannot be verified

• The order appears fraudulent

• The shipping address is incomplete or incorrect

• The product price or description contains an obvious error

• The order violates these Terms or applicable law

If we cancel an order after payment has been received, we will issue a refund using the original payment method where possible.

7. Prices and Payment

Product prices are displayed on our website and during checkout.

The final price payable will be shown before you complete your order.

Available payment methods will be displayed at checkout.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method

• The payment information provided is accurate

• You authorize the applicable payment provider to process the transaction

Payments may be processed by third-party payment providers. We do not intentionally store complete payment card details on our own systems.

Prices may change from time to time, but changes will not affect orders already accepted unless there is an obvious pricing error.

8. Cash on Delivery

If Cash on Delivery (“COD”) is available for your destination, it will be displayed as a payment option during checkout.

When selecting COD, you agree to pay the total order amount according to the delivery instructions provided by the carrier.

COD availability may depend on:

• Destination country

• Carrier availability

• Order value

• Product type

• Local delivery conditions

We reserve the right to restrict COD orders where there is suspected abuse, repeated refusal of delivery, or incorrect delivery information, where permitted by applicable law.

9. Shipping and Delivery

Shipping conditions, processing times, estimated delivery times, and shipping costs are explained in our Shipping Policy.

Delivery times are estimates and may be affected by:

• Carrier delays

• Public holidays

• Weather conditions

• Customs procedures

• Transportation disruptions

• Incorrect delivery information

• Circumstances outside our reasonable control

Customers are responsible for providing accurate shipping information.

If you notice an error in your shipping address, please contact us immediately:

a01025836088@gmail.com

We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed once the order has entered processing or has been shipped.

10. Returns and Refunds

Returns, refunds, damaged products, incorrect products, and cancellation procedures are governed by our Return & Refund Policy.

Customers should review the Return & Refund Policy before requesting a return.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

11. EU Consumer Rights

If you are located in the European Union, you may have statutory consumer rights regarding online purchases, including rights relating to:

• Product conformity

• Defective products

• Withdrawal from eligible distance purchases

• Repairs

• Replacements

• Refunds

These rights apply in addition to our store policies and are not excluded or limited by these Terms.

12. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, missing accessories, or different from the item ordered, please contact us as soon as possible:

Email:
a01025836088@gmail.com

Please include:

• Order number

• Description of the issue

• Photos or videos showing the problem where possible

• Photos of the packaging where possible

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.

13. Software, Maps, Apps, and Third-Party Services

Some bicycle GPS navigation products may require or support software, firmware, mobile apps, map services, smartphone connections, Bluetooth, satellite signals, or other third-party services.

These services may be provided by the product manufacturer, app provider, map provider, or another third party.

We are not responsible for third-party apps, map data, connectivity services, firmware platforms, account services, or external navigation services except where responsibility cannot legally be excluded.

Customers should review the applicable third-party terms, privacy policies, compatibility requirements, and update instructions before using connected services.

14. Location and Route Data

Our Shopify website does not automatically collect your live GPS location, route history, cycling records, saved destinations, or navigation data.

If you use a third-party app or account connected to a GPS navigation product, location data may be processed by that third-party provider under its own privacy policy.

If you voluntarily provide screenshots, route information, device logs, or GPS-related information for customer support, we will use that information only to assist with your request.

Before returning a product, customers should remove personal data, saved routes, account information, or location history from the device where possible.

15. Product Availability

All products are subject to availability.

We may update, discontinue, replace, or limit product availability at any time.

If a product becomes unavailable after your order is placed, we may contact you to offer:

• A refund

• A replacement product

• An alternative solution

No product listing guarantees permanent availability.

16. Promotions and Discounts

We may offer discounts, promotional codes, or special offers from time to time.

Unless otherwise stated:

• Promotional codes may have expiration dates

• Discounts may be limited to specific products

• Discounts may not be combined with other offers

• Promotional codes cannot be exchanged for cash

• Promotions may be limited to one use per customer or order

We reserve the right to cancel or correct promotions affected by fraud