Szállítási szabályzat

Shipping Policy

Last updated: September 1, 2026

This policy applies to purchases made through the kxhemn.shop online store operating on www.bearcreeks.shop. The store is legally operated by Favn København, CVR 36234369, Bygmestervej 51, 4. tv, 2400 København NV, Denmark.

Customer service phone: +45 4249 9040
Customer service email: a01025836088@gmail.com

Shipping Destinations

We currently ship only to the following countries:

  • Germany
  • Poland
  • Austria
  • Hungary

Orders cannot be completed for countries that are not listed above.

Shipping Cost

Standard shipping is free for all supported destinations. The standard shipping charge is 0.

Any tax required during checkout will be displayed before the customer submits payment. We do not add an undisclosed standard shipping fee after checkout.

Processing and Delivery Time

Orders are normally processed within 1–3 business days. Processing includes order verification, product preparation, packing and handover to the carrier.

After processing, the estimated shipping transit time is 8–15 business days. The estimated total time from order confirmation to delivery is therefore 9–18 business days.

Business days exclude weekends and public holidays. Delivery times are estimates and may be affected by carrier delays, public holidays, weather, transport disruptions, an incomplete address or other circumstances outside our reasonable control.

Order Confirmation and Tracking

After an order is placed, the customer receives an order confirmation using the contact information provided at checkout. When tracking is available from the carrier, tracking information is sent after dispatch. Carrier tracking systems may require additional time to display the first update.

Please check the recipient name, delivery address, postal code, country, email address and telephone number before placing the order. If a correction is needed, contact us as soon as possible. We will try to update the order before dispatch, but changes cannot be guaranteed after the parcel has been handed to the carrier.

Delayed, Lost, Damaged or Incorrect Deliveries

If the order has not arrived after the estimated delivery period, or if the parcel is lost, visibly damaged, incomplete or contains an incorrect product, contact us at a01025836088@gmail.com or +45 4249 9040. Please provide the order number and, where relevant, clear photographs of the product and packaging.

We will review the carrier information and provide the appropriate next step. Nothing in this policy limits mandatory consumer rights.

Returns

Returns are governed by our Return & Refund Policy. Eligible products may be returned by mail within 30 days of receipt. The customer bears the direct return shipping cost, except where mandatory law or our policy provides otherwise for a defective or incorrect item.

Contact

Favn København
CVR 36234369
Bygmestervej 51, 4. tv
2400 København NV
Denmark

Phone: +45 4249 9040
Email: a01025836088@gmail.com